Services
Replace your service,
not your hardware.
Multi-vendor IT service and support from locations in every major Canadian city. Our technicians and certified business partners handle service calls to over 800 locations.
Flexible. Predictable. Nationwide IT Support When You Need It.
Eight services. One contract if you want it.
Service Consolidation™
Your entire network on one contract, one renewal date and one invoice. Customers can expect savings of 30–70% or more.
Learn moreMaintenance & break/fix
Engineers on duty 24-7-365. Choose 9-to-5 or 24-7 cover, with onsite response of 2, 4 or 8 hours, or next business day where the equipment isn’t critical.
Learn moreProjects
Experienced project management for individual requests or large, multi-location IT projects across Canada.
Learn moreIMAC & deployment
Installs, moves, adds and changes, treated as miniature projects with the planning done up front.
Learn moreDepot & advance exchange
Technicians diagnose, repair and maintain your equipment at the bench, and can exchange in advance.
Learn moreWarehousing & logistics
Receiving, tracking, imaging and distribution, from the loading dock to the desk.
Learn moreHelp desk
Restore normal service quickly and minimise business risk, with bilingual support behind one number.
Learn morePlacements
Skilled resources from inside your organisation or outside it, filling a wide range of requirements.
Learn moreEvery manufacturer on one contract.
Sign up for Service Consolidation and you immediately cut maintenance cost and complexity. Brains II services your entire network, and you can expect savings of 30–70% or more.
The renewal question
What are you paying your manufacturers to say no?
Manufacturer post-warranty pricing is built to make replacement look reasonable. Move the numbers to see what consolidating the same equipment looks like.
With Service Consolidation™
$150K–$350K
in savings a year
At the 30–70% our customers can expect
- Contracts
- 6 → 1
- Renewal dates
- 6 → 1
- Invoices
- 6 → 1
- Numbers to call
- 6 → 1
Illustrative only, from the published 30–70% range. The real figure depends on your asset list: send it over and we’ll price it properly.
Coverage plans
On contract
One annual agreement, a fixed cost.
Full coverage
Parts and labour both on the contract. A failure costs nothing extra, and nobody approves a purchase order before an engineer moves.
Suits Production hardware where downtime is the expensive part
Labour only
You hold the spares. We supply the certified technicians and the technical expertise to support them.
Suits Sites already carrying their own parts stock
Parts only
We source, stock and ship the parts; your team does the work. Access to national parts centres without the headcount.
Suits In-house teams that need supply, not hands
As you use it
Pay only for the hours or calls you use.
Block time
A bank of hours bought up front and drawn down only when work is performed. Guaranteed SLAs without a full maintenance agreement.
Suits Lower volumes and mixed environments
Time & materials
Pay per call, nothing committed in advance. Maximum flexibility, with a higher cost per incident.
Suits Occasional faults on non-critical equipment
Your way
Ship it in, or mix plans across sites.
Depot
Ship the unit to Mississauga, get a working one back. No onsite dispatch, no travel time in the bill.
Suits Equipment that can leave the building for a few days
Customized
Most IT environments aren’t the same, so most service agreements shouldn’t be either. Full coverage on the data floor, block time at the branches, depot repair for the rest.
Suits Anyone whose answer is “some of each”
Included with every plan
Maintenance & break/fix
Our engineers are on duty 24-7-365. Choose 9-to-5 or 24-7 cover, with onsite response of 2, 4 or 8 hours, or next business day (NBD) for non-critical requirements.
- 20-minute call-back
- 24 hours a day, 365 days a year
- SLA management
Extending the life of equipment you already own beats replacing it.
Less downtime for rollouts, file transfers and retraining.
Projects
A dedicated portfolio of cost-effective, high-quality services and staff with experienced project management capabilities.
IMAC & deployment
Installs, Moves, Adds, Changes and Deployment. We treat IMAC as a series of miniature projects, because the more that goes into up-front planning, the better the end-user experience.
Not sure which of these you need?
Send us your asset list. We’ll come back with what it costs to cover today and what it costs consolidated, with no obligation. The analysis is yours either way.
Depot & advance exchange
A depot repair facility where Brains II technicians and engineers diagnose, repair and maintain IT equipment, so your assets keep working rather than getting replaced.
Warehousing & logistics
Warehousing and logistics covering the hardware from the moment it arrives to the moment it reaches the desk, and the paperwork that follows it.
Help desk
Help desk services that restore your normal service operations quickly while minimising business risk, delivered with our trusted partners.
Placements
Whether you’re seeking resources from within your organisation or externally, Brains II can fill a wide range of skill requirements, on demand.