THE SERVICE CONSOLIDATION™ COMPANY

When you sign up for Service Consolidation with Brains II, you’ll immediately cut your maintenance cost and complexity.

Brains II will service your entire network and you can expect savings of 30-70%+ with
• ONE Contract
• ONE Renewal Date
• ONE Invoice
• ONE Number to call
• ONE Partner

FEATURES OF OUR SERVICE:
A Variety of Flexible Service Plans
• Full Coverage, Labour Only, Parts Only, Block Time, Time & Materials,
• Depot and customized plans 20-minute call back
• 24 hrs/day, 365 days/yr. • 1–2-hour onsite response
• SLA management Product Specialists
• Escalation Procedures • Preventive Maintenance
• Automated Call Tracking
• Online Service Reporting Manufacturer Support
• National Parts Centers
• Test Centers

Replace Your Service, Not Your Hardware!

Extending the lifecycle of your existing equipment increases employee productivity. Less downtime for new hardware roll outs, file transfers, training, etc. These services are essential for ensuring the smooth operation of various IT infrastructure components. Let’s briefly discuss each of these services.

• Multi-Vendor & Multi-Platform Services
• Desktop/Laptop/Servers, Storage, Printers, POS
• Response Times
• Service Level Agreement (SLA) Management
• Automated Call Tracking
• Full Maintenance Coverage
• Block Time
• Advance Exchange
• Escalation Procedures
• Depot Services
• Warehousing and Logistics
• Preventive Maintenance
• Product Specialists and Certified Technicians
• Service Performance Reporting
• Supplies and Procurement Management

Our engineers are on duty 24-7-365. Brains II offers 9-to-5 and 24-7 with on-site response/fix of 1 hour/4hours/8hours or multi day for non-critical requirements. Once dispatched, an engineer will contact the customer within the allotted SLA as soon as 20 minutes. For critical problems, these professionals can be on site within two hours or less or based on contracted SLA. All service personnel, from dispatch to logistics, are equipped for speedy and reliable resolutions.

Our help desk services can restore your company’s normal service operations quickly while minimizing business risk. Along with our trusted partners.

What we offer through this service:

• Single Point of Contact
• Bilingual Support
• Reduce and Control Operating Costs, Staffing & Skill Development
• Achieve a Higher Level of Service
• Attain Higher End User Satisfaction Levels

Brains II offers a dedicated portfolio of cost-effective, high-quality services and staff with experienced project management capabilities. Each service can be customized to meet the customer’s specific requirements and leveraged to provide logistical support for individual requests or large, multiple-location IT projects across Canada. Read More>

Installs-Moves-Adds-Changes-Deployment (IMACD)

We treat IMAC services as miniature projects. We believe that the more you invest in up-front planning, the better the end-user experience will be. We offer IMAC services to deploy and install new equipment, move existing equipment, upgrade equipment (hardware or software) and to add to desktop configuration (hardware or software). Read More >

We offer the following Warehousing Services:

• Receiving hardware shipments from Customer
• Hardware Serial No. & Warranty Tracking
• Location Assignments
• Store/prepare inventory when requested by Customer for pickup
• Prepare image kits and coordinate with branches to have old image return
• Provide packing material for equipment that did not come prepacked
• Keep inventory count and provide as requested or as scheduled
• Create SKU (if required) and update product or quantity in the system for tracking purposes
• Regular Audits

We offer the following Logistical Services:

• Logistics Tasks
• Managing all Depot locations
• Create SKU’s for parts
• Receiving consigned inventory
• Provide consigned inventory report daily
• Run weekly reports and replenish below optimums
• Weekly call with Brains II & customer
• Packing and shipping consigned inventory
• Branches receiving inventory shipped
• Managing consigned inventory in spared locations
• Receiving Bad Product and working with depot
• Handling special requests and tracking
• Arranging pickups from customers

Depot repair IT (Information Technology) facility. Brains II technicians and engineers diagnose, repair, and maintain various types of IT equipment and devices. These depots are crucial for individuals and organizations to ensure their IT assets are functioning optimally.

• Repair Services
• Equipment Diagnosis
• Hardware Repairs
• Software Troubleshooting
• Data Recovery
• Upgrades
• Warranty Repairs
• Refurbishment
• Certified Technicians
• Quality Control
• Customer Support
• Environmental Considerations

Whether you are seeking resources from within your organization, or externally, Brains II can help.  We can fill a wide range of skill requirements, including:

• Warehousing and Logistics
• Desk-side Support
• Image Services
• Software Testing
• Quality Control
• Field Service
• Help Desk Services
• Adds, Moves, Changes
• Warehousing and Distribution
• Special Events and Conferences
• After-hours Support
• Brains II Resources, On Demand