Get to know us
Manufacturer-independent,
since 1979.
Brains II is a leading provider of manufacturer-independent IT maintenance services to many of Canada’s largest companies, resellers, outsourcers and government agencies. Customers large and small rely on our multi-vendor, multi-platform and multi-layered approach to consolidate the service and support of their IT infrastructure.
Consolidate the infrastructure. Improve everything that depends on it.
Our mission is to help customers consolidate their IT infrastructure for improved:
- Efficiency
- Manageability
- Flexibility
- Security
- Cost control
Service is the whole business.
Brains II views your environment from your perspective and cooperates with whomever you choose to integrate new solutions into that environment.
Service specialization
Established in mission-critical environments. Customer-oriented and product-agnostic, with deep technical knowledge regardless of manufacturer.
No manufacturer lock-in
Because we sell service rather than competing technology, manufacturers and resellers cooperate with us, and you pick the best product and the best time to upgrade.
Financial stability
Over 45 years of continuous success as a privately held organization. Financially strong, debt-free, and rated a strong financial profile by auditors such as Dun & Bradstreet.
Growth by acquisition
Memorex-Telex Canada, Circle Computer, Focus Technologies and NexInnovations’ technical services division, each one widening what we can support.
Certified, cleared and insured.
The people who answer the call and the people who arrive on site are qualified, vetted and backed by a technical centre.
Certified field service technicians
All Brains II field service technicians and authorized service providers are CompTIA A+ and CompTIA Server+ certified.
Technical Assistance Centre
A dedicated TAC gives technicians an extensive knowledge base of proven solutions, so issues resolve quickly and consistently.
Security clearances
Background checks, OPP and Reliability clearances.
Insured
Fully Insured & Protected – Insurance coverage in place to support our nationwide service operations.
Dell Authorized Reseller
Genuine Dell hardware, product recommendations, deployment services and ongoing support across Canada.
The service partner behind the solution provider.
Brains II provides high-end break/fix service to many leading IT outsourcing organizations. Customers and partners subcontract to us the parts of their customers’ infrastructure they cannot or will not support themselves, or to extend its lifecycle.
Become a partnerBy focusing on services and support instead of sales of competitive technologies, we achieve better cooperation from both manufacturers and their resellers.
The partner model · non-compete
- A national, independent, multi-vendor break/fix service provider
- A single point of contact
- A dedicated delivery model: call, portal, swivel or direct link
- A white-label portal, or a swivel or API link to your own system, such as ServiceNow
- Full visibility and access to your data and reporting
- One invoice, co-termed
- Consistently exceeding contracted SLA: 99.9%
- No manufacturer lock-in: you and your customer choose the product and the timing
- Bilingual support, 7/24
- US coverage, labour only
Built one acquisition at a time.
Each step added something we could support, from IBM midrange in 1979 to full service consolidation today.
- 1979Canadian Used ComputersIBM midrange
- 1983Canadian Systems MaintenanceThird-party services
- 1990Brains IIMulti-vendor support
- 1995Acquired Circle ComputerIBM mainframe
- 1996Acquired Focus TechnologiesBench repair
- 1997Acquired Memorex-TelexCommunications and networks
- 2001DocuPartnersProduction printing
- 2007Acquired NexInnovationsTechnical services division
- TodayBrains IIFull service consolidation
We consolidate more than contracts.
Brains II has grown by welcoming like-minded service companies, from Memorex-Telex Canada and Circle Computer to NexInnovations’ technical services division. If you run an IT service business and are weighing what comes next, we would value a confidential conversation about an arrangement that works for you, your people and your customers.
Start a confidential conversation“Superior customer service is more than just good SLA’s.”
Since 1979, Brains II has helped Customers make the most of their existing IT investments by providing superior service at costs far less than the manufacturer. Our strong revenue position, loyal customer base and solid infrastructure will continue to fuel Brains II’s growth. The foundation of our company is superior service delivery at a lower cost. Superior customer service is more than just good SLA’s. It is continuous and effective communication with you, the Customer.
There is a slow underlying shift from hardware to software support. Brains II is expanding our offerings to reflect this shift. For Customers who cannot justify fulltime desk-side support, we offer Desk-side Support Services at a fraction of the cost that comes with all the benefits of Brains II’s superior technical resources. Our national Depot Service is growing and in high demand by Vendors. Similarly, we have expanded our offerings to include Placement Services, providing manpower for short-term IT project work to full-time onsite staffing.
As a Canada-wide Service Organization, we have tremendous access to qualified personnel, vast technical resources, and immediate response with 24-hour coverage. I am very excited about our future.
Charles HannaCEO, Brains II Solutions
Talk to the people who’ll do the work.
Canadian-owned multi-vendor IT service since 1979. Grown through Memorex-Telex Canada, Circle Computer and NexInnovations.
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Service en français disponible 7/24