Case studies
Trusted for
over 45 years.
Our customers have come to regard us as a trusted provider of technical support and services. That reputation has earned Brains II one of the highest customer retention rates in the industry, and preferred service partner status with many of Canada’s largest resellers and solution providers.
Curated solutions.
Consolidation looks different depending on where you sit. Pick the seat, and see what Brains II solves for it.
“I stop refereeing vendors, and the floor stays up.”
IT Director / Data Centre Manager
- 01One number to call, whatever failed and whoever built it
- 0220-minute call-back, and onsite response of 2, 4 or 8 hours or next business day, SLA managed
- 03Working hardware stays in production past end-of-service-life
- 04CompTIA A+ and Server+ certified technicians, backed by a Technical Assistance Centre
“One line item instead of twelve, and it costs less.”
Procurement / CFO
- 01Savings of 30–70% or more on a consolidated plan
- 02One contract, one renewal date, one invoice to reconcile
- 03Pay only for the coverage you need: full, labour, parts, block time, time and materials or depot
- 04Capital deferred: extend the life of the equipment you already own
“A Canadian partner our own customers can rely on.”
CEO / OEM & channel partner
- 01Since 1979: privately held, independent and Canadian-owned
- 02Product-agnostic: we sell no competing hardware, so there is no channel conflict
- 03Preferred service partner to many of Canada’s largest resellers and solution providers
- 04Financially strong and debt-free, with a strong financial profile from auditors such as Dun & Bradstreet
Customers who keep coming back.
Long-standing customers across retail, finance and government. Three of the environments we keep running, coast to coast.
1,000+locations
National pharmacy & retail chains
What we supportStore and back office, handheld scanners, personal computers and servers
1,200+locations
Banking, transportation & insurance
What we supportNetworking, projects, Cisco, servers, Oracle-Sun
200+locations
Provincial & municipal government
What we supportDesktops, laptops, servers, Oracle-Sun, Cisco
In our customers’ words.
From project leads, help desk users and long-time customers, as they wrote to us.
This was not an easy project with challenges that even had our logistics team having difficulties keeping up with the pace of the schedule. The Brains II team pivoted and worked hard to reschedule and perform countless revisits once the PC units ultimately arrived onsite. We are extremely impressed with all the hard work it took from both the project management team and technicians onsite to get this completed. We look forward to a continued partnership with our ongoing Self-Checkout installations in 2023 and beyond.
I would like to bring to your attention the good work done by Brains II, specifically the Help Desk Agent. Within an hour of us asking, a Brains II technician was on site helping us to resolve a hardware problem with a critical Active Directory controller this morning.
The server deployment in Calgary was successfully deployed thanks to the excellent facilitation of Brains II.
Hi Brains II, Hoping this finds you keeping well. This is to update you on a major change in Canada. We will be moving our order system to cash system. Thank you for your great service and maintenance support over these many years.
Technician called before he came, gave estimated time he would be here and showed up ready to work. He knew exactly what he was talking about, and he kept me informed every step of the way. Very friendly and approachable and easy to deal with.
The technician is always a professional in his service delivery. It is a pleasure to deal with him.
Brains II has always been there when we needed you. We are truly grateful for your exceptional and loyal support.
He kept us informed and updated us on the progress as well was adamant on helping us fix the technical problem.
Adding my thanks for being very responsive to our needs. Much appreciated!
Technician came here right away and fixed our problem immediately. Thank you!
I heard back from the Project Manager about the engagement. The resources did an excellent job and on time as estimated.
Technician was polite, quick, professional, and even explained what to do if the situation happens again.
Be the next reference.
Canadian-owned multi-vendor IT service since 1979. Grown through Memorex-Telex Canada, Circle Computer and NexInnovations.
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