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References

For over 40+ years our customers have come to regard us as a trusted provider of technical support and services.  Brains II’s solid reputation has earned us one of the highest Customer retention rates in the industry and preferred service partner status with many of Canada’s largest resellers and solution providers.

"Thank you for your great service and maintenance support over these many years."

"Brains II has always been there when we needed you."

"We really appreciate their quick response."

"Very friendly and approachable and easy to deal with."

"Another Update is that your technician and all of your guys are our new Favorite people! Thanks for your help!"

"Thank you for your great service and maintenance support over these many years." "Brains II has always been there when we needed you." "We really appreciate their quick response." "Very friendly and approachable and easy to deal with." "Another Update is that your technician and all of your guys are our new Favorite people! Thanks for your help!"

  • “I heard back from the Project Manager about the engagement. The resources did an excellent job and on time as estimated. Thanks so much!“

    Brains II Partner. 2021

  • “The server deployment was successfully deployed thanks to the excellent facilitation of your technician. Thanks for everyone’s help on this.“

    Insurance direct Client. 2021

  • “The server deployment in Calgary was successfully deployed thanks to the excellent facilitation of Brains II.  No issues were encountered, and the servers are now up and running. I’m currently running some updates and will turn it over to our team to install the software shortly. Thanks for everyone’s help on this.“

    Large insurance company. 2021

  • “Hi Brains II Team, Just wishing you a very Merry Christmas! May the peace, comfort and the spirit of Christmas be upon you and your family. Thank you very much for all the help provided to Indigo throughout this year. It is very much appreciated. Thank you very much for all the help provided to us throughout this year. It’s very much appreciated.“

    Direct Retail Customer. 2022

  • “Adding my thanks for being very responsive to our needs. Much appreciated!”

    Major Canadian Hospital. 2020

  • “The technician was very friendly and knowledgeable. He informed me of what he was doing when, and why he was doing it (what it would do for us, etc.).“

    National Pharmaceutical Retailer. 2022

  • “Hi Brains II Team, I wanted to say THANK YOU for the success of the PC & Scanner project from January and February. This was an extremely challenging schedule with over 350+ locations your team visited in the January timeframe. This was not an easy project with challenges that even had our logistics team having difficulties keeping up with the pace of the schedule. The Brains II team pivoted and worked hard to reschedule and perform countless revisits once the PC units ultimately arrived onsite. We are extremely impressed with all the hard work it took from both the project management team and technicians onsite to get this completed. We look forward to a continued partnership with our ongoing Self-Checkout installations in 2023 and beyond. Another Update is that the lead technician and all of your guys are our new Favorite people! Thanks for your help!“

    Manufacturing. 2021

  • “Hi Brains II, Hoping this finds you keeping well. This is to update you on a major change in Canada. We will be moving our order system to cash system. Thank you for your great service and maintenance support over these many years. You were always there when we needed you, through some challenging times.“

    Direct customer in Print and Publication. 2020

  • “Brains II has always been there when we needed you. We are truly grateful for your exceptional and loyal support. We sincerely appreciate our good fortune in working with you and your team over the many years. Thank you for your great service and maintenance support over these many years.“

    Direct Distribution customer.2020

  • “I would like to bring to your attention the good work done by Brains II, specifically the Help Desk Agent. Within an hour of us asking, a Brains II technician was on site helping us to resolve a hardware problem with a critical Active Directory controller this morning. We really appreciate their quick response.“

    Direct Government Account.2021

  • “The technician is always a professional in his service delivery. It is a pleasure to deal with him.“

    Major Canadian Municipality. 2022

  • “Job completed successfully. The server is now running production and is stable. You may close the ticket now. Thank you very much for all the support!“

    Partner with Canadian Bank. 2021

  • “Technician came here right away and fixed our problem immediately. Thank you!”

    Large Canadian Chartered Bank. 2021

  • “Technician was polite, quick, professional, and even explained what to do if the situation happens again.“

    Large Canadian Chartered Bank. 2021

  • “Technician called before he came, gave estimated time he would be here and showed up ready to work. He knew exactly what he was talking about, and he kept me informed every step of the way. Very friendly and approachable and easy to deal with.“

    Large Canadian Chartered Bank. 2021

  • “He kept us informed and updated us on the progress as well was adamant on helping us fix the technical problem.“

    Large Canadian Chartered Bank. 2021

  • Amazing!

    Customer from a large Canadian Chartered Bank. 2022