Help Desk
We Can Help Your Desk

Brains II puts the “Help” back into Help Desk!

Reduce costs and improve your company’s IT Service Management with the new Help Desk support offering from Brains II Solutions, Inc. Outsourcing your IT Service Desk functions with Brains II will enable you to focus on your core competencies.

Our Help Desk Services can restore your company’s normal service operations quickly while minimizing business risk. Along with our trusted Partner, our offering features:

  • Fully managed off-premise Help Desk
  • ITIL-based Help Desk tool (Information Technology Infrastructure Library)
  • ITIL-compliant process
  • Consistent, standardized support & delivery
  • Guaranteed and measurable service levels with predictable costs
  • Flexibility to accommodate changing business conditions

Why outsource your Help Desk through Brains II?

  • Single point of contact
  • Reduce and control operating costs, staffing and skills development needs
  • Achieve higher levels of service
  • Attain higher end-user satisfaction levels
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