Chairman’s Note
Chairman’s Note

Charles HannaSince 1979, Brains II has helped Customers make the most of their existing IT investments by providing superior service at costs far less than the manufacturer. Our strong revenue position, loyal customer base and solid infrastructure will continue to fuel Brains II’s growth.

The foundation of our company is superior service delivery at a lower cost.

Superior customer service is more than just good SLA’s. It is continuous and effective communication with you, the Customer. We have made great strides in this area, by empowering and strengthening the role of our local service teams whom you deal with on a day-to-day basis. The advantages of this are better customer service and lower costs.

Brains II is profitable and well-managed. Our technical expertise and service-only strategy are helping us forge great new industry alliances.

Current market trends also present new opportunities that we are well prepared to take advantage of. There is a slow underlying shift from hardware to software support. Brains II is expanding our offerings to reflect this shift. For Customers who cannot justify fulltime desk-side support, we offer Desk-side Support Services at a fraction of the cost that comes with all the benefits of Brains II’s superior technical resources.

Our national Depot Service is growing and in high-demand by Vendors. Similarly, we have expanded our offerings to include Placement Services, providing manpower for short-term IT project work to full-time onsite staffing. As a Canada-wide Service Organization, we have tremendous access to qualified personnel, vast technical resources and immediate response with 24 hour coverage.

Our Managed Print Services is gaining recognition as a packaged offering utilizing our IMAC, Maintenance, Consumables management and superior reporting services for both our Customers and Partners.

I am very excited about our future. Brains II has the vision, the will and the innovation to grow, by investing in our people, our infrastructure and our partner networks.

Charles G. Hanna
Chairman and CEO
Brains II

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